Buyers Guide and FAQs

How long do products take to arrive?

Once you start using Ketondo, you will quickly discover several advantages for you and your business. Most of our products are available for next 1-2 business day delivery from when your order is placed, so long as the product in question is in stock – compared to the standard 3 – 5 business day delivery policy. It is possible that furniture, larger technological items, safes and business machinery and printers may take slightly longer to arrive. Of course, we will keep you informed throughout the process.

How much does delivery cost?

Delivery charges will depend on the size of the order. Consult our website – contact us for further information.

Do you deliver outside the UK?

We currently deliver to the UK mainland and Northern Ireland. If you are anywhere else, contact us and we will advise accordingly.

Do you send parcels to PO Box addresses?

No – unfortunately, we are unable to deliver to PO Box addresses.  Our delivery system means that we require a signature to ensure that order arrives safely. Therefore, PO Box addresses do not allow this signature to take place. We wish all of our items to end up in the hands of the correct customer, 100% guaranteed.

If I order several items, will they be delivered at the same time?

In most cases, yes – you will receive your items at the same time. In some rare cases, due to logistical complications, some items may arrive sooner than others.

Can I change my delivery address after an order has been placed?

No – unfortunately, you will be unable to change your delivery address after an order has been placed. It is better to check this information carefully prior to placing your order.

Returns & Replacements

As part of our commitment to excellent customer service, Ketondo are happy to refund an item or order if you are not completely satisfied with it. But the item in question must be returned to us in its original packaging with all relevant accessories and instructions.

To return an item, you will need to contact us within 14 days of receiving the item.